Deals Catalyst

Deals Catalyst team accumulates 20+ years of senior Business Process Outsourcing (BPO) and IT Outsourcing (ITO) professional experience serving different industries; telecom, IT, automotives, fast food, retail, utilities, government, healthcare and aviation. We provide a wide range of services: Customer Care, Technical Support, Consultation, Medical Transcription, IT Support ... etc. Our business consulting experience combined with our BPO and ITO market knowledge enrich our competencies providing professional research, intelligence and due diligence services. Our project engagement practices range from domestic SMEs to multinational organizations operating delivery centers in Egypt. We have vast experience running different sourcing models whether outsourcing, in-sourcing and co-sourcing serving different markets off-shore, near-shore or on-shore. The Founders have over 18 years of call center experience that have: Width – Serving many business sectors including telecoms, retail, fast food, Utilities, aviation, automotive. Breadth – Serving projects of varies sizes (5 agents – 1500 agents) and various nature (Customer Care, Telesales, market Research, tech Support). Depth – Providing value to improve our clients operations’ processes, KPIs and resources. Vertical Integration – Integrating our systems and processes with our clients’ needed technologies (Voice, CRM, Apps … etc) to assure seamless customer’s handling. Distinct Account Management - Deals Catalyst has the experience of large multinational call center blended with the Agility and continuous top management involvement of a startup.