DVSAnalytics (DVS) workforce optimization solutions (WFO) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. Encore® WFO solutions include interaction recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities. Learn more at www.DVSAnalytics.com.
Industry
Telecommunications, Telecommunications Equipment, Plant & Facility Equipment
HQ Location
13951 North Scottsdale Road
Suite 112
Scottsdale, Arizona 85254, US
Keywords
Workforce OptimizatioVoice RecordingCall RecordingScreen RecordingQuality ManagementContact Center Analytics and ReportingDesktop AnalyticsContact Center SolutionsWorkforce Engagement ManagementSpeech Analytics