Customer Surveys

Hassle free Customer Satisfaction Surveys from £99.00+VAT with Customer Surveys Ltd. Why does your company need a survey? We will gather honest and accurate feedback from your customers and report back on what you are doing well. More importantly, we will highlight any areas in which you may need to improve. By understanding what your customers really want, you can ensure that you are providing your services better than anyone else, which will: • Reduce the number of lost customers • Improve customer satisfaction • Increase loyalty • Increase profits • Reduce costs Unlike other survey companies that offer to host surveys on your behalf or to sell you access to their survey software, we can actually conduct your survey for you. It is well documented that using a third party to host your surveys will give you a more accurate and honest feedback from your customers than if you conduct the survey yourselves. We can also offer anonymity to your customers which helps achieve an even more accurate feedback. We can develop a questionnaire specifically for your business, enabling you to target key areas of concern, or you can use our standard template to gain an overall assessment of your performance in your customer’s opinion. Telephone interviews and email surveys are carried out on your required number of customers and a comprehensive report of the findings will be produced, highlighting areas of strength and weakness. (All of the information provided by you and your customers will be treated in the strictest confidence in full accordance with The Data Protection Act 2003.)