Customer Focused Strategies

Customer Focused Strategies (CFS) is an award-winning management consultancy firm, specializing in Strategic Analysis, Strategic Marketing, Go-to-Market Planning and Customer Experience Management. Our expertise in a number of industries allows us to lead long-time clients in diverse businesses including Telecom, Technology, Utilities, Media, Healthcare and Transportation. CFS's team of collaborative industry veterans deliver successful results by bringing "the voice of the customer" to every partnership and project. Strategic Analysis ♦ Market & Competitive Assessments ♦ Primary Market Research ♦ Emerging & Disruptive Trends ♦ Strategic Implications Marketing Strategy ♦ Adjacent & New Business Assessment ♦ Market Segmentation ♦ New Product Development ♦ Product Positioning Go-To-Market Planning ♦ Product Marketing ♦ Distribution & Sales Channel Optimization ♦ Tactical & Digital Marketing ♦ Sales Training Customer Experience ♦ Customer Service Strategy ♦ User Experience Optimization ♦ Customer Journey Mapping ♦ Loyalty and Retention Programs The CFS Difference CFS is unique among management consultancy or marketing consulting firms in that we: ♦ Bring the “voice of the customer” to every project we do ♦ Provide “Big 5” consulting firm quality while being more nimble, agile and affordable ♦ Employ seasoned, experienced professionals who work on the project from start to finish ♦ Help our clients design the strategy and live the implementation ♦ Deliver deep marketing expertise combined with extensive cross-functional experience