Contact Learning

“A new name, and a fresh start, built on a wealth of contact centre industry experience.” Contact Learning Group evolved from the Education Services Team of QPC Australia, an industry leader in contact centre technology, education and consulting solutions since 1981. While retaining a strong partnership with QPC Australia, Contact Learning Group’s independence promotes focus on contemporary contact centre education that is aligned to contact centre roles and functions; not specific contact centre technology solutions. Partnerships with Contact Learning Group help organisations conquer their contact centre challenges through empowering, dependable, and innovative education services. Contact Centre Orientation for Success workshops focus on rapid empowerment of operational staff, processes, and practices to take full advantage of the business transformation potential of contemporary contact centre technology solutions, regardless of make or model; building a bridge between technology deployment and attainment of the business practice integration necessary to confidently realise technology solution benefits. And when extra assistance is required, Contact Learning Group offers consulting assistance translating Contact Centre Orientation for Success workshop content into fully functional contact centre practices. If you ever need assistance with any aspect of your contact centre’s journey towards high performance, Contact Learning Group is here for you. Our Mission: “To create practical and engaging learning opportunities for contact centre professionals.”