Community Access Line Of The Lakeshore | 211

Community Access Line of the Lakeshore (C.A.L.L.) is a 501(c)(3) non-profit organization that strives to be a visible and effective access for those in need of health and human service programs while promoting consumer education and option choices. Mission: To increase access to community services through effective and compassionate information and referral. Vision: Effectively connect people and services. Our staff is committed to provide this service while upholding the values that serve as Community Access of the Lakeshore’s foundation. Values: • Acknowledging and respecting the diversity of our callers • Maintaining the highest degree of confidentiality • Embracing the concept of self-determination and freedom of choice for consumers • Empowering individuals to make their own informed choices • Identifying and tracking community needs • Advocating for new resources and services where current gaps exist Why 211 Service Makes a Difference in Your Community. C.A.L.L.’s programs are designed to build stronger communities by helping residents in Charlevoix, Emmet, Manistee, Missaukee, Muskegon, Oceana, Ottawa, and Wexford counties. Simple, Quick 24/7/365 link to connect people efficiently and effectively to appropriate services. An easy number to remember, it’s a direct connection to help that can cut through confusion about complex human services and publicize, explain, and help people access new programs. Partner with local emergency management to assist with emergency events by providing easy access to information that needs to be communicated to all citizens. Partner with Michigan 211 and state government in helping create greater efficiencies in the delivery of health and human services. A barometer to identify needs or gaps in service and communicate them to public and private decision-makers and funders.