Colonial Heights Emergency Communications Center

The Colonial Heights Emergency Communications Center (CHECC) provides 24-hour service of all emergency and non-emergency Police, Fire, and EMS calls. Such calls include 9-1-1 and non-emergency telephone service for the hearing and speech impaired. The CHECC utilizes state-of-the-art technology to provide fast and effective emergency communication services. Using sophisticated radio communication, mobile computers, and a Computer Aided Dispatch (CAD) System, the CHECC is able to process requests and expedite the dispatch of emergency police and fire personnel in an emergency. The Colonial Heights Emergency 9-1-1 Center is the hub of emergency communications for the city and acts as the central base of incoming 9-1-1 emergency calls (wire line and wireless) from the general public, as well as outgoing communications to personnel in the field.