Call Center Poland

Call Center Poland is a 360 degree contact center. We provide complex outsourcing of customer service from B2B and B2C, 24 hours a day, 7 days a week, 365 days a year. We were the first in the Polish market – we've been here since 1996. Years of experience and hundreds of completed projects in different industries, allow us to offer professional service in the following areas: # customer service We join different communication channels: telephone, email correspondance, text messages, MMS, chat, video chat and web services. In this way we offer among other things, telephone information lines (inbound and outbound), technical service, information campaigns, loyalty programmes, debt collection. # selling and up-selling In every communication channel, in every industry, in every area, including sales and up-sales of products and services, order registration, generating leads, arranging meetings, extending contracts, presenting products, verifying and servicing databases. # research Irregardless of whether the research is financial, social or a question of quality, we will handle it from start to finish – from choosing the most effective methods, to preparing the survey, carrying it out and the final evaluation. # mulitlingual projects Since 2003 we have undertaken projects in over 20 languages in different industries. # back office We know how important post sales service is in keeping customers, so we take care about every stage of the process, including verifying and completing contracts, complaints services and answering customers' questions. Since 2016, Call Center Poland belongs to a strong, stable call center company group – CCIG Group. Every day we look for innovation, recognize changes and bring about effective solutions, all the time keeping our values of respect, aiming for perfection and communication at the highest possible level. Grupa Call Center Poland ul. Wołoska 16 02-675 Warszawa tel. +48 22 444 0 444 info@ccp.com.pl