C Zentrix

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, and Africa. It is continuously innovating and providing "Value for Money" solutions to customers and partners. C-Zentrix distinguishes itself from other similar solutions in the global market with its distinctive Hybrid Contact Center offering (a mix of Cloud and Premise). The organization has experience in managing a large contact center, nationwide deployments, and integrations with numerous 3rd party solutions. We understand the need of customers and their distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like social, email, and even service CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design to seamlessly provide integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Hotword (Live call Analytics), and Forecasting solutions. We feel that the customer experience needs to be enriched and we are constantly innovating it and making it affordable.