Crm Sensor

CRM Sensor is a SaaS metrics analytics with an interactive feedback device and universal and flexible solution for you. Software for collected data management, processing and reporting is made as a cloud based service. Innovative solution that is necessary for each and every company that appreciates detailed feedback from its client and focused on sales level up. We provide a unique solution for companies to obtain an objective evaluation (service, quality, employees, sales, customer experience) and to increase the level of service and customers’ loyalty. Using the metrics and analytics of CRM Sensor device you will find out what your clients really think about you, your product, your employees and your service and as a result you will see how you can improve it instantly. Obviously also your client will appreciate that you care about his opinion, and additionally your employees will be motivated to deliver the best customer service, knowing that he is being evaluated by his client online. It is a new and transparent era of customer experience management. CRM Sensor has got a lot of representative offices in Russia and first successful steps of the 17-th Implementations in Europe and CIS countries (in Serbia, Montenegro, Croatia, Bulgaria, Israel, Kazakhstan, Kyrgyzstan). CRM Sensor provides solutions in Europe and Asia since 2013. Top10 functions: • Rapid detection of weak branches and employees • «Mystery shopping» online • Simple testing of new ideas • Advertising media panel • Audio/video recording of customer service experience • Products presentations • Collecting contacts for following up “warm” phone calls • System for improving cross-selling • Testing of personnel www.crmsensor.com | www.crmsensor.ru