Buxton Strategy Lab

Carly Buxton, PhD has 12+ years in mixed-methods research, insight synthesis, and user-centered strategy consulting. Customer retention; customer churn analysis; employee satisfaction; understanding consumer decision-making and market landscape. As a Chief Experience Officer (CXO, Fractional) for startups and nonprofits in education, sustainability, ParentTech, and the arts, Carly drives customer-centric strategies and ensure a seamless, delightful experience across all touchpoints. A customer-obsessed visionary with a track record of driving transformative user experiences, Carly takes responsibility for shaping your company's UX journey(s), optimizing processes, and fostering a culture of innovation and continuous improvement across the entire workforce.