Building Needs

Building NEEDS is part of North East Education Development Services limited, or ‘NEEDS’, which is owned by the Church of England Diocese of Durham Where NEEDS differs from most other companies, is that any profit generated from the company is gift aided back to the Diocese to assist with the provision of Christian Education in the North East Our Quality Policy As a supplier of building consultancy services including building surveying, project and building management to the education, faith and community sectors in the North of England, Building Needs is committed to delivering high quality services to our clients. We are committed to the development, implementation and continual improvement of our Quality Management System (QMS). The Directors of Building Needs commit to: • Determine and meet client requirements and wherever possible enhance client satisfaction • Comply with all statutory and regulatory requirements that affect the delivery of services to our clients • Comply with all applicable industry standards and codes of practice that affect the delivery of services to our clients • Set annual quality objectives and targets that are monitored and reviewed with the aim of enhancing client satisfaction • Ensure that all Building Needs personnel have the necessary training and competences to deliver quality services to our clients in accordance with our QMS • Communicate this Policy and the importance of meeting client, statutory and regulatory requirements to our staff and others involved in delivering services to our clients • Investigate any quality problems raised by clients or others and ensure that corrective and preventive action is implemented as quickly as possible • Use international standards such as ISO 9001:2008 as quality drivers for our QMS supported by an annual programme of internal and UKAS accredited external audits, and management reviews to continually improve its effectiveness