Bconnect

Bconnect Live Chat helps companies to fully exploit the customer potential of their website visitors by using multi-channel chat solutions (Live chat, Whatsapp, Facebook Messenger and others), artificial intelligence and trained live chat operators. With our approach you can also reach website visitors who do not directly contact you but who are interested in your products and services in an accessible and professional and you can significantly reduce the drop-off percentage of your website visitors. This will generate more new customers from your website visitors, improve your online service and reduce your lead generation costs. Leads from chat conversations with your website visitors can easily be followed up by your employees for closing orders and making appointments because our operators answer questions online, determine needs and immediately forward the most interesting leads to your employees. By working with us, your online accessibility and customer satisfaction will increase, because we are seven days a week online until 23:30. This will reach 96% of your website visitors. The costs and workload of your customer support team can be reduced by reducing the number of incoming calls as many common questions are already answered online. Bconnect can also support your employees, for example in the evenings and weekends. Bconnect has clients in the following industries: automotive, e-bikes, real estate agencies, medical and health clinics, retail in building and garden materials and energy & security for home & business. We are currently active in the Benelux, Germany, France, Spain and the United Kingdom and we work exclusively with trained chat operators who only communicate in their native language. We would be happy to discuss the online communication solutions that we can offer for your company. Feel free to contact us at any time!