Our over 2,000 affiliated Agents are licensed professionals with strong customer and community ties who can: determine your specific needs, give you excellent service, assist you when you have a claim, and periodically review your coverage to keep up with your changing insurance needs We know that great Independent Agents help you make great decisions about your personal and business needs Now as the parent company of The Hanover Insurance Company and Citizens Insurance Company of America, we’ve changed our name to The Hanover Insurance Group, Inc It’s about being easy to work with and lending our expertise to ensure protection for you, your family and your business