5 Alarm Technology

At 5 Alarm Technology, we understand customer service. Our business process and solutions are built around providing the best customer service possible. We understand that networks, computers, and phone systems are the lifeline of most businesses and that is why we will be there for you 24 hours a day, 7 days a week, 365 days a year. We will not only answer the phone but have an SLA Service Level Agreement in place to make sure we respond to your issue and fix it quickly. This is something most companies will tell you, but will not produce the legal documents to stand behind it. With our SLA, we are telling you not only that our services will work for you but also how we will help in the event of an outage or emergency. We understand that your business needs don’t only happen during normal business hours, that is the reason for our 24/7 call center. You will be able to get ahold of a real person when you need someone! The solution we use has been developed in house and integrates with all of our other systems. For you, this means that we proactively are monitoring your services even without power or internet connection at your location. We can see statistics from your site and what is happening locally. We will be able to log in and fix issues normally without truck rolls, meaning quicker services for you and getting your systems back to operating in the quickest time possible. With this solution, we do not have to react to many situations, instead we can proactively fix issues as they come up before you, as the customer, have to reach out to us. We monitor for symptoms of problems and are fixing those in real time, without waiting for a full outage to fix your network. We have the ability to totally customize the solution if needed. If you need special monitoring or frequent reports , we can accommodate those requests in a timely manner.